FAQ's

Domestic shipping can take up to 5-12 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges or weather delays, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Orders with incorrect shipping information, order alterations, or cancellations must be communicated to our service team within 24 hours of placing an order. Once an order is shipped, changes such as shipping address modifications or order cancellations are not applicable.

You have 24 hours to connect with the team at info@odouds with your order information and order request or change.
If you send needed information or verification of information to modify your order past the 24 mark, we can not guarantee that changes can be made prior to fulfillment or shipping.
O'Douds will offer a full refund only if there is a defect in the product. No partial refunds, returns, or exchanges are offered based on personal preference. Orders with incorrect shipping information, order alterations, or cancellations must be communicated to our service team within 24 hours of placing an order. Once an order is shipped, changes such as shipping address modifications or order cancellations are not applicable.

In the case when the product and packaging are unopened and undamaged, you are eligible (not guaranteed) for a full refund.

In the case when the packaging has been opened and the product has been used and is not up to our quality and/or performance standards, you are eligible but not guaranteed a partial refund.
If the shipping timeframe exceeds any paid shipping duration fees, ie, you pay for priority but an issue in transit delays your delivery, we will refund the paid shipping amount. If your order exceeds 30 days, we will put in a dispute with the carrier for further details on your package.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

If you placed your order through Amazon, it is AMAZON that manages, modifies, or cancels or refunds those orders. For order tracking, shipping, or refund inquiries, please contact Amazon Customer Service directly.
Yes, but when you buy directly from our site, you get access to exclusive drops, first looks at new releases, and full customer support from our core team.Sign up for our email newsletter, sign up for sms text alerts or follow our social feeds for updates!

Absolutely! While we can't access your Amazon order, our team is here for any product or styling questions. Feel free to use the chat on our site, email info@odouds or reach out via our social media channels.
Nope! It looks like you got the remainder of our last few batches of your styler we shipped to our Amazon team before we poured them into the new Aluminum jars. No worries, they are the same product that performs just the same as you know and love. These still have a 12-month shelf life after opening, kept in well-maintained conditions.

The new aluminum containers are part of a bigger shift. We wanted packaging that’s more sustainable, more functional, and more aligned with the everyday rhythm of our customers—whether you're on the go or grooming at home.
We've upgraded our packaging to sleek aluminum jars! They're lighter, more durable, and better for travel. Each jar now weighs 97 grams, making them TSA-friendly for carry-on travel. Same great formula—just smarter packaging.

Not quite. Think of it as a revibe—a refreshed look and feel that better reflects who we are today. We're still O'Douds at our core, but we're evolving to match the lifestyle, values, and standards of our community.
Nope. Our formulas are exactly the same, crafted with the same integrity and clean ingredients. The outside got an upgrade—but the inside is the product you trust.

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